Monday, March 26, 2012

Biostar Sucks

I know, this is supposed to be a car repair blog.  Well, I decided to stray from the norm for a bit to tell about my experience with Biostar.

Biostar is a company that makes electronic gear.  I recently purchased a Motherboard made by Biostar for a computer I put together for my wife.  I've used their stuff for years.  I've had good luck with their products too.  This time not so good.

Two issues have happened with this purchase.  First, the computer I built has a habit of giving an error message when booting into the OS.  When doing so, occasionally a message will pop up that says something like "xxxx failed to shut down properly".  I changed out pretty much everything trying to locate the culprit and have come to the conclusion that it is the Motherboard.

The second issue I have with Biostar is that when I bought this Motherboard, it came with a Mail in Rebate offer.  Not one to pass up free money, I followed their instructions to the "T" and submitted everything in a timely manner.  It's been over 12 weeks now, and no rebate.  They state that it should take no longer than 10 weeks to receive the rebate.  I did some searching on the web about Biostar's practice with Mail in Rebates and found that they pretty much are crooks when it comes to honoring the Rebates.  

While I believe that my first issue could happen to any Motherboard manufacturer, a history of ignoring, throwing away or losing, etc, Mail in Rebates is bad and dishonest business practice and goes to the integrity of the company doing it.  It is for this reason that I will never buy another product from Biostar.

That's just my two cents on this subject.


Anonymous said...

You are not alone, they dont even respond to any emails about the rebate. They say 12-14 weeks on the site but it is over 20 now. Never again, hopefully I never have to deal with their service dept.

Almost Gone said...

Just an update... I sent an email to them about 10 days ago asking where my rebate was. Got no response from them whatsoever. I have checked my rebate status about once a week since I submitted it and finally, yesterday, after 15 weeks there was a change. It now says "Approved: Payment pending". We'll see how long the payment takes to get here. Eight to Ten weeks is a joke.